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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Scott pappolla

March 19, 2024

5  out of  5 rating by Scott pappolla
"They are my go to for all my insurance needs and my buyers ...all very nice"
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Glenn Slater

March 8, 2024

5  out of  5 rating by Glenn Slater
"Highly recommended! Easy to deal with and extremely professional 👌"
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Kimberly Lasalandra

February 21, 2024

5  out of  5 rating by Kimberly Lasalandra
"Tom was Fabulous. I was under the gun for Homeowners Insurance. Tom was quick to respond and completed everything within hours. I highly recommend using Tom at State Farm in West Milford."
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Bryna Messmer

October 10, 2023

5  out of  5 rating by Bryna Messmer
"Easy, fast and affordable. I wish I had come to TJ ages ago instead of using others for my husband's business account. Now I just need to transfer everything else to him 😆"
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Dawn Keramedjian

June 7, 2023

5  out of  5 rating by Dawn Keramedjian
"Tom and his team have been taking care of all of my insurance needs for years. They recently contacted me about some upcoming changes to one of my life policies. I made an appointment and we sat down together to discuss my options and made sure I will continue to have my insurance needs met long into the future. Thanks for protecting me and my family and always looking out for all your customers!!!"
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Henry Meditz

April 27, 2023

5  out of  5 rating by Henry Meditz
"Excellent service! Resolved claim process quickly and efficiently! Highly recomended!"
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Dennis Shanahan

March 31, 2023

5  out of  5 rating by Dennis Shanahan
"My home caught on fire in Jan. of 2022 and it was devastating. It happened on a Sunday afternoon. Before the fire department had finished I received a call from Thomas Ziegenbalg, my State Farm Agent, to let me know not to worry that he already had funds available for me for whatever I needed for housing, food etc. What a relief! State Farm assigned a claim agent specialist, Eric Miranda, who like their add says "like a good neighbor, Eric is there" He worked with me all of the way to make sure that all of my repairs were taken care of. I call him by his first name because I feel that he is a FRIEND not just an agent. I cannot thank Thomas Ziegenbalg and Eric Miranda from State Farm Insurance, enough. Great job State Farm Dennis Shanahan"
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Kerry Rieu

February 25, 2023

5  out of  5 rating by Kerry Rieu
"The people in this office are awesome. 🙂"
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Anne G

January 31, 2023

1  out of  5 rating by Anne G
"Are you tired of paying reasonable prices for auto insurance? Have you had enough of consistent rates for decent coverage? Want to see your premiums rise to breathtaking heights that could provide a view of the peak of Mt. Everest fitting for the cover of a calendar? Then Tom Ziegenbalg is the insurance agent for you! Paying my auto insurance bill used to be a boring, mundane task that was more of a nuisance than anything. That was, until I signed up with Tom Ziegenbalg! Now, paying for auto insurance has become an adventure the likes of nothing I have ever experienced before! Every month I check the mailbox to see if today is the day I will receive the distinct, white and red envelope that I immediately rip open with shaking hands to see how high the price has shot up this month. If only the figure on my stock portfolio increased at such a rapid and dramatic pace, I just may be able to continue using this agent, but alas, I guess I’ll just have to switch back to my previous agent who provided me the same, boring old coverage month after month before I dared reach out to try see if someone could match or better her price."
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January 26, 2023

5  out of  5 rating by Feathy_101
"Danielle deserves a promotion"
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Elmer Platz

May 12, 2022

5  out of  5 rating by Elmer Platz
"Efficient and fast customer service!!"
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Karen Rega

April 13, 2022

5  out of  5 rating by Karen Rega
"Very knowledgeable and helpful agents"
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Jim Louis

January 12, 2022

5  out of  5 rating by Jim Louis
"I called Tom for a Auto and home rate as my renewal rate was high from Liberty. He saved me 1000 on Auto and 300 on home owners so I switched and what impressed me was when I received the ID cards they placed in plastic holders ready for the glove box. I highly recommend him old fashion customer service and answers his phone. Call him it's worth it!!!"
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David Clutter

November 5, 2021

5  out of  5 rating by David Clutter
"I spoke with Kelly twice and had two emails with her. She was very friendly and helpful."
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Mary Poppins

May 10, 2021

5  out of  5 rating by Mary Poppins
"I have been going their for many years now, I have my life in good hands. Any financial advice Tom was very Knowledgeable on stearing me the right direction. Tom's office is very Community Oriented, and an allaround great family Friendly Guy."
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Tawny Taylor

December 12, 2020

5  out of  5 rating by Tawny Taylor
"Great insurance coverage and wonderful service!"
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Joseph John Justin

October 19, 2020

5  out of  5 rating by Joseph John Justin
"Throughout my adult life, and my parents before mine. Our insurance needs have been well met for two generations now. Thank You"
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Greg Andrews

October 10, 2020

1  out of  5 rating by Greg Andrews
"I requested a quote from TJ on a commerical piece of property. He quoted me a price and I gave a deposit. When the bill came in it was actually 3250. dollars higher. He told me it was a mistake and he would talk to an underwritter, he then told me he spoke with 3 and finally got the quote down to the original price. I started not to believe him and went back to my previous agent. I never received a corrected bill but I finally received another bill with the higher amount. I have never been treated this way before by an agent, he constantly lied to me and I have no idea what to get out of this. Totally untrustworthy."
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Maggi Corradino

September 3, 2020

5  out of  5 rating by Maggi Corradino
"Highly recommend! Awesome staff, very helpful and efficient couldn’t ask for a better insurance company."
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Nick Chirico

May 14, 2019

5  out of  5 rating by Nick Chirico
"Tom and his staff are very helpful and professional. I've been working with them for over 2 years and everyone there is friendly and easy to work with. Kelly, Mary, Danielle, Judy and Tom's 2 sons Dave and TJ are all a pleasure to work with. They have always gone above and beyond to make sure my needs are met. Highly recommend giving them a call. It's very much a family atmosphere at this office."
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Andrew DelGrosso

February 19, 2019

5  out of  5 rating by Andrew DelGrosso
"I've been with this agency my whole adult life, and my parents used them for years before that. They always return calls and emails, and follow through with any questions or inquiries. This is important to me. Thanks."
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Nancy J Tucci (Nancy Massimi)

November 2, 2018

5  out of  5 rating by Nancy J Tucci (Nancy Massimi)
"Very nice and informed people. Nice atmosphere"
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Melissa Obrotka

July 11, 2016

5  out of  5 rating by Melissa Obrotka
"This agency is friendly, helpful, and always ready to go the extra mile! My husband and I have worked with Danielle quite a few times and she has always been so professional and ready to help with any questions we've had! Thank you all for the positive experience of finding auto, life, and homeowners insurance! Great team of people!"
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Lindsay Ziegenbalg

February 19, 2016

5  out of  5 rating by Lindsay Ziegenbalg
"The Ziegenbalg Agency has provided me excellent customer service every time I need something. They are a wonderful agency, they always make sure I'm well taken care of and have everything I need from auto to life insurance. They don't skip a beat, it's nice to be able to trust a agency with so many important things without having to worry. From the Agent to the staff, they are all amazing!! Thanks for everything you guys do!! -Lindsay K."
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Charlie C

November 11, 2014

5  out of  5 rating by Charlie C
"Tom and his staff are top notch! Every interaction I have had has been a positive experience because they treat me like family. Tom has taken the time to review my insurance needs for auto, homeowners, life insurance and banking products. He and his staff are very knowledgeable and have saved me money throughout the process. There is nothing like the security of knowing you are protected if something unexpected happens to me, my home or my automobiles. Thank you Tom and State Farm!"